Refund policy
Return & Refund Policy
At Lap Motion™, we want you to feel confident about your purchase. If something isn't right, we're here to help.
This policy applies to orders placed through lapmotion.com, regardless of the customer's country of residence, subject to any mandatory consumer protection laws that apply.
1. 15-Day Return Policy
We offer a 15-calendar-day return period starting from the day you or someone designated by you receives your order.
If your order contains multiple items delivered separately, the return period begins when the final item is delivered.
You may request a return within this period without providing a reason.
To request a return, contact us at lapmotion3@use.startmail.com with your order number and your request.
Once you have notified us, you have at least 14 additional calendar days to send the goods back. Any longer period required by applicable law will be respected.
2. Return Conditions
You may inspect and test your product to determine its nature, characteristics, and functionality.
When returning an item, please include the product and its accessories, and use the original packaging whenever reasonably possible.
You may be responsible for any reduction in the product's value resulting from handling beyond what is necessary to inspect and test it, where permitted by applicable law.
Opening the packaging or reasonably testing the product does not automatically invalidate your right to return it.
3. Free Return Shipping
Return shipping is free.
Once you contact our customer support team, we will provide return instructions and a prepaid return shipping label or arrange an equivalent return method at no cost to you.
Please contact us before sending your return so we can provide the correct return address and shipping instructions.
Your statutory consumer rights will not be affected if you notify us of your decision to withdraw within the applicable legal period.
4. How to Request a Return
To start a return, email:
Please include:
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Your order number.
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The email address used when placing your order.
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A brief description of your request.
For damaged, defective, or incorrect products, photographs may help us resolve your request more quickly, but they are not an automatic requirement for exercising your statutory rights.
We will provide the necessary instructions for completing your return.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.
We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection laws.
Depending on the circumstances and your legal rights, this may include:
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Repair.
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Replacement.
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Price reduction.
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Full or partial refund.
Where required by law, these remedies will be provided at no additional cost to you, including any necessary shipping costs.
The 15-day return period does not limit your statutory rights relating to defective or non-conforming products.
6. Refunds
When you exercise an applicable legal right of withdrawal, we will refund the payments required by law, including standard outbound delivery charges where applicable.
Any additional charges for premium or express delivery beyond the standard delivery option may be excluded where legally permitted.
Refunds will be made using your original payment method unless you expressly agree otherwise.
For statutory withdrawals, we will issue your refund without undue delay and within 14 calendar days after receiving your withdrawal notification. Where permitted by law, we may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.
For returns made under our additional voluntary return period, we will process the refund within 14 calendar days after receiving the returned goods or satisfactory proof of shipment.
Once a refund has been issued, your bank or payment provider may require additional time to make the funds available.
No refund processing fees will be charged.
7. Order Cancellations
You may request to cancel your order before it has been shipped by contacting:
If your order has already shipped, you may still request a return or exercise any applicable statutory withdrawal rights after delivery.
We will respect any additional cancellation rights provided by applicable law.
8. Promotional Offers and Free Items
If your purchase includes a promotional offer, such as Buy 1, Get 1 Free or Buy 2, Get 2 Free, the promotional items form part of the applicable order.
When returning an entire promotional bundle, all items included in that bundle should be returned.
If you wish to return only part of a promotional bundle, please contact us so we can explain how the promotion affects the applicable refund.
Any adjustment will be transparent, proportionate, and consistent with applicable consumer protection laws. Your statutory rights will always be respected.
9. Exchanges
If you would like to exchange an item, please contact us at lapmotion3@use.startmail.com.
We will explain the available options.
Requests involving defective or non-conforming products will be handled in accordance with applicable statutory consumer rights.
10. International Orders and Consumer Rights
Lap Motion™ accepts orders from customers in different countries.
Our 15-day return policy is intended to provide a consistent minimum voluntary return period to customers worldwide.
However, consumer protection laws vary by jurisdiction.
Nothing in this policy excludes, restricts, or overrides mandatory consumer rights that apply to your purchase.
Where applicable law provides a longer cancellation period, additional remedies, statutory warranties, or stronger protections, those rights will take precedence.
In particular, consumers in the European Union and United Kingdom may benefit from statutory withdrawal rights for distance purchases, as well as separate protections for faulty or non-conforming goods.
11. Contact Information
For questions about returns, refunds, cancellations, exchanges, or defective products, please contact:
Store: Lap Motion™
Website: lapmotion.com
Email: lapmotion3@use.startmail.com
Legal seller: LapMotion TM
Business address: AV.NAQUERA VALENCIA
We will be happy to assist you.
12. Optional Withdrawal Form
You may use the following form to exercise an applicable statutory right of withdrawal, although you are not required to use this exact format.
To: Lap Motion™
Email: lapmotion3@use.startmail.com
I hereby notify you that I wish to withdraw from my contract of sale for the following goods:
Order number:
Product(s):
Ordered on:
Received on:
Customer name:
Customer address:
Date:
You may send this information by email. A clear statement of your decision to withdraw is sufficient.
This policy does not affect any mandatory rights available to consumers under applicable law.