Shipping Policy

Last updated: October 19, 2026

At Lap Motion™, we aim to make your shopping experience simple, transparent, and reliable. We offer free worldwide shipping and work with our logistics partners to deliver your order as efficiently as possible.

This Shipping Policy applies to orders placed through lapmotion.com.

1. Free Worldwide Shipping

We offer FREE standard shipping worldwide on all orders, with no minimum purchase required.

There are no standard shipping fees charged by Lap Motion™ at checkout.

Shipping availability may be restricted for certain destinations due to carrier limitations, customs regulations, international sanctions, or other legal restrictions. If we cannot fulfill your order, we will contact you and provide a full refund for any payment received.

2. Order Processing Time

Orders are typically processed within 2–4 business days after payment confirmation.

Business days exclude weekends and public holidays.

During periods of high demand, promotional campaigns, or holidays, processing may take longer.

If a delay significantly affects your order, we will contact you with updated information.

3. Estimated Delivery Times

Once your order has been dispatched, the estimated delivery time is:

3–8 business days after dispatch.

The estimated total time from placing your order to receiving it is therefore approximately 5–12 business days, under normal conditions.

These are estimates, not guaranteed delivery dates.

Actual delivery times may vary depending on your destination, local postal services, customs procedures, weather conditions, and other circumstances beyond our reasonable control.

We will inform you of any known significant delays and respect all delivery rights provided by applicable consumer protection laws.

4. Order Tracking

Once your order has been shipped, we will provide tracking information when available.

You can use this information to monitor the progress of your delivery.

Please note that tracking updates may take some time to appear after dispatch, depending on the shipping carrier.

If you have questions about your shipment, please contact us at lapmotion3@use.startmail.com.

5. International Shipping and Customs

Lap Motion™ ships internationally to supported destinations.

Depending on your country, your order may be subject to import duties, customs fees, or taxes imposed by local authorities.

Any additional charges that are not included in the total price at checkout will be disclosed before purchase where required by applicable law.

Unless otherwise expressly stated at checkout, import duties and customs charges imposed by the destination country may be payable by the customer, subject to applicable law.

Customs inspections and clearance procedures may occasionally cause delivery delays.

We recommend checking your country's import requirements before placing an order.

6. Incorrect or Incomplete Shipping Information

Please ensure that your shipping address and contact information are accurate and complete when placing your order.

If you notice an error, contact us as soon as possible at lapmotion3@use.startmail.com.

We will make reasonable efforts to update your shipping details before dispatch.

Once an order has shipped, address changes may not be possible.

If a delivery problem occurs, we will work with you and the carrier to find an appropriate solution, without limiting your mandatory consumer rights.

7. Delayed, Lost, or Undelivered Packages

If your order has not arrived within the estimated delivery period, please contact us.

We will investigate the shipment with the relevant carrier and provide updates when available.

If your order is confirmed lost, or delivery cannot be completed, we will provide an appropriate remedy, including replacement or refund where required by applicable law.

Under applicable consumer protection laws, you may have the right to request delivery within an additional reasonable period or to cancel your order and receive a refund if delivery obligations are not met.

Nothing in this policy limits those rights.

8. Damaged Packages or Incorrect Orders

If your package arrives damaged, or you receive an incorrect or defective product, please contact us as soon as reasonably possible.

Email: lapmotion3@use.startmail.com

Include your order number and a description of the issue.

Photographs may help us investigate and resolve the matter more quickly.

We will offer an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.

9. Multiple Packages

Some orders containing multiple products may be shipped in separate packages.

If this happens, your items may arrive on different dates.

Where available, separate tracking information will be provided for each shipment.

No additional standard shipping fees will be charged for split shipments.

10. Delivery Responsibility and Consumer Rights

Lap Motion™ is responsible for fulfilling its delivery obligations in accordance with applicable law.

Where mandatory consumer protection laws apply, the risk of loss or damage generally remains with the seller until the goods are delivered to the consumer or a person designated by them, subject to applicable legal exceptions.

Delivery estimates do not remove or restrict any statutory delivery rights.

Where applicable law requires delivery within a specific period, that requirement will be respected.

11. Returns and Refunds

If you wish to return an item after delivery, please refer to our Return & Refund Policy, available on lapmotion.com.

Lap Motion™ offers a 15-day voluntary return period, subject to the terms of that policy and any additional mandatory consumer rights.

12. Contact Information

For questions regarding shipping, tracking, delivery delays, or missing orders, please contact:

Store: Lap Motion™

Website: lapmotion.com

Email: lapmotion3@use.startmail.com

Legal seller: LapMotion TM

Business address: AV.NAQUERA VALENCIA

Our team will be happy to assist you.

This Shipping Policy does not exclude or limit any mandatory consumer rights under applicable law.